Shipping Policy

Last Updated: [28/11/2023]

Thank you for shopping at Ely&Maya. We want to ensure a smooth and transparent shopping experience for our customers, and part of that experience includes understanding our shipping policies.

Estimated Shipping Days

At Ely&Maya, we strive to deliver your orders promptly. Our estimated shipping days range from 9 to 20 days. Please note that these are business days and exclude weekends and public holidays.

Processing Time

We understand the excitement of receiving your order, which is why we make every effort to process and dispatch orders within 24 to 32 hours of receiving them. Please keep in mind that this processing time may vary during peak seasons or promotional periods.

Shipping Partners

We work with reputable shipping partners to ensure your orders are handled with care. Once your order has been dispatched, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your shipment.

International Shipping

Ely&Maya proudly serves customers around the world. International shipping times may vary depending on the destination and customs clearance. Customers are responsible for any applicable customs fees or duties imposed by their country.

Shipping Delays

While we make every effort to meet the estimated shipping times, unforeseen circumstances such as customs clearance delays or logistical challenges may cause delays. If you experience a significant delay in receiving your order, please contact us and we will assist you in resolving the issue.

Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team.

Thank you for choosing Ely&Maya for your shopping needs.